Move Your Business Forward
with Engineering
We incrementally resolve workflow bottlenecks (manual input, duplicate entry, knowledge silos) without major changes to your existing setup.
Focusing on business app improvement, we also handle device integration (BLE, etc.) and CTI/CRM integration. Comprehensive support from design to implementation to operation.
External Profiles: Lancers (Reviews) / CrowdWorks (Reviews)
About
Technotama LLC provides software development and technical support. Drawing on experience with large-scale development and SDK development at major corporations, CTI/CRM service development at startups, and supporting multiple companies as a contractor, we focus on quality and operational considerations.
In addition to new development, maintenance, and improvements, we also provide on-site technical support to identify issues, from validation to deployment to adoption. We prioritize not just design on paper, but achieving a state where systems "work in the field" and "are actually used."
- Requirements gathering and current state assessment (business flow/operations/constraints inventory)
- Validation (PoC) → phased deployment → adoption support (troubleshooting/training/operations design)
- Phone operations (VoIP/CTI/CRM integration) and device integration (BLE, etc.) requirements
- AI utilization (summarization/classification/search/input assistance) integrated in a way that fits your business
Common Challenges
- Spreadsheet operations have reached their limits, but we don't want to rebuild everything
- Too much duplicate entry and manual aggregation, causing errors and knowledge silos
- Want to automatically capture field measurement/inspection data and connect it to reporting and billing (BLE, etc.)
- Want to reduce missed phone calls and link call logs to customer information (CTI/CRM)
Services
We focus on new business app development, existing system maintenance, and improvements, with broad coverage.
In particular, we can leverage our experience with requirements involving phone operations (VoIP/CTI/CRM) and device integration (BLE, etc.).
We start with small improvements in areas where they'll have an impact, while keeping existing setups unchanged.
🚀 Business App Improvement (Maintenance, Enhancement, Phased Deployment)
We develop business apps used in the field, such as reception and inquiry management, reservations, simple CRM, admin panels, and external API integration.
We support phased migration and partial implementation based on spreadsheets or existing systems.
- Comprehensive support from requirements gathering to UI design to implementation to operation
- Reducing double entry, automating aggregation, and minimizing errors
- Operational design including data migration, permissions, and audit logs
- AI utilization (input assistance/summarization/classification/search) integrated in a way that fits your business
🔗 Field Data Integration (BLE, etc.)
We connect equipment and devices used in the field with business systems to reduce input effort, errors, and knowledge silos.
We automatically capture "field data" from inspections, measurements, reception, and entry/exit, and link it to business operations like aggregation, reporting, and billing.
- Device integration using BLE (connection/authentication/data transmission/state management)
- Mobile/tablet app and admin panel integration
- Log design, error retry, and operations design (systems that don't stop in the field)
- Support from field validation (PoC) to phased deployment
📞 CTI/CRM Integration & Phone Automation
We leverage your existing phone environment (cloud PBX/CTI/on-premises, etc.) and implement integration and automation on the business system side.
We improve response quality and speed with incoming call pop-ups, customer linking, automatic call logging, and callback task creation.
- Systematization to reduce "oversights" and "knowledge silos" in phone support
- Centralization of call history and response notes (making them searchable)
- Notification (Slack/email) and simple workflow integration
- AI utilization (call note summarization/inquiry classification/knowledge search, etc.)
※Rather than completely rebuilding existing setups, we fundamentally propose "leveraging what you have and improving it."
We design implementation steps that are feasible, taking into account requirements and constraints (lines/devices/security/operational structure, etc.).
Process
- 30-min Consultation: Understand current state, constraints, and priorities
- Proposal + Estimate: Present timeline, cost range, and deployment steps
- Start Small: Begin with improvements/PoC where impact is highest
- Phased Deployment: Support through operations, training, and troubleshooting
Track Record
Reviews and achievements from individual freelance work (see external profiles for details).
Company
Planning, production, and management of web services, social media (SNS), and digital media
Consulting on IT implementation and utilization
Feel Free to Consult with Us
"We want to improve without changing our existing setup," "We want to reduce missed calls," "We want to automatically capture field data," etc.
We'll propose an approach while understanding your current situation.